HomeBusiness Owner FAQ

For store registration, apply using the store application form linked below and ZOOO management will review your request. When your application is approved, the member store registration will be complete. We will send you an email with a link to create an account so that you can use ZOOO’s services.

Depending on the situation, we conduct a strict examination and there are cases in which we may deny an application.

Set the password using at least 8 characters and up to 32 characters, including at least one uppercase letter, one lowercase letter, and one number.

In order to receive emails from ZOOO, you need to register with a valid email address.

* We may not be able to send emails to certain company-specific email addresses. Additionally, these email addresses may not be able to be used after changing your device. Be sure to register with an email address that can be accessed from multiple devices or PCs. You can also take measures to prevent emails from ZOOO going into the “spam” folder by marking ZOOO emails as from “trusted email addresses.” For information on how to mark a “trusted email address,” please contact your email service provider.

We verify certain store information, such as:

– the physical store address

– whether the applicant name is that of the store owner themselves

– whether registered stores comply with our screening criteria

などがございます。

This process takes about one week.

Yes, you can still submit an application. Please enter an appropriate placeholder name of the store you plan to open on the application. You can make changes and corrections afterward by contacting us.

To get in touch, please visit: https://zooorewards.com/stores-contact-us/

Yes, this is possible. You may contact us via email or phone to make these modifications.

To get in touch, please visit: https://zooorewards.com/stores-contact-us/

To deliver a coupon to a user, you must first set the coupon, then set the card, and, finally, set the target audience. Please do not forget to enable distribution/delivery in order to start sending out coupons.

First, make sure that your account’s email address is entered correctly. If you forget your password, you can reset your password through your registered email address. Open the ZOOO store-only platform and click the “Reset Password” button on the login screen. Enter the email address you have registered with ZOOO. Then, check your inbox for an email with further instructions. Please contact us if the problem persists.

To get in touch, please visit: https://zooorewards.com/stores-contact-us/

Store information can be changed in the “Profile” section under “Store Information / Management,” located in the menu bar at the top of ZOOO’s store platform screen. The store name, category, zip code, and address cannot be changed this way due to security purposes. Please contact us directly if you would like to update or modify this information.

To get in touch, please visit: https://zooorewards.com/stores-contact-us/

Sound Points (also referred to as “SP”) are ZOOO’s reward points. By using the ZOOO app, shoppers accumulate Sound Points over time and redeem the collected SP for an e-gift card of their choosing. The cost of this function is 100% covered by ZOOO.

Any necessary ZOOO signage or devices allow users to check in at your store. Any devices your store requires will be delivered to your store address. The kinds of devices used vary by tier level.

When a shopper visits a store and checks in using the QR code, NFC device, or Beacon the store has installed, they earn Sound Points. This encourages shoppers to visit your store on a regular basis.

ZOOO is a mobile app that rewards shoppers for supporting local businesses. Users can discover local businesses through ZOOO, check in at different venues to receive Sound Points, take advantage of in-store coupons, and exchange Sound Points for gift cards! Our app also allows shoppers to easily share offers and discounts with others. Our goal is to bring an influx of new, repeat customers to local businesses and empower shoppers to support their community.